ICT Management Training Workshop

for Government officials of Bangladesh

The ‘Educate to innovate’ activity to raise awareness through short burst training is expected to build the capacity of the key officials who will be dealing with future e-government projects undertaken by the government. Developing “know-how” among key decision makers and government officials in Bangladesh for the effective use of ICT in modern public organizations will involve a concise, but comprehensive, training program supported by a ready-reckoner handbook as a constant companion and guide for day to day IT management issues. The training course is a short-burst intensive two-day event, designed so that the key issues are imparted and guidance provided on where to find more detailed information when it becomes needed. This style of training is more effective in raising awareness and minimum skill levels in pace with the contemporary and modern changes in public sector management. The training package will not teach the senior officials how to do IT project management in detail. Rather it will raise awareness and show them why it is important and how to administer the whole process. The course is designed with sufficient indication and references of the resource materials and reading list to support later pursuit of further knowledge in those areas. An online resource is also being established to facilitate discussion and consultation for regular update and further knowledge. The training package has two key components: training course materials, and a concise handbook.

The training package includes teaching material, with PowerPoint slides, exercises and/or with suggested answers, quizzes and videos, which will take two days to deliver. The Teaching Package is a self-contained package that can be reused over multiple offerings of the teaching program and be able to be delivered by people other than the original developers. The package is planned to be made available in future. The four modules consist of four hours of delivery for each, including 30 minutes of break, i.e. three and a half hours lesson time.

Additional resources and further readings on training modules

  • Module 1 (Introduction to eGovernment)
    • IT Doesn't Matter, Nicholas G. Carr
    • ROI in the public sector: myths and realities
    • eGovernment, Public Sector reform, and Poverty Reduction
    • Traditional ROI Measures Will Fail in Government
    • eGovernment Legislation, Regulation and Policy
    • eGovernment Services
    • eGovernment Resources (UNECA)
    • The ICT Investment Framework
  • Module 2 (ICT Business Case)
    • A Guide to ICT Sourcing for Australian Government Agencies. Developing and Executing an ICT Sourcing Strategy. Second Edition. September 2007. AS/NZS 4360:2004 Risk Management
    • Business Case Guide. A Guide to developing ICT business cases with comprehensive planning and analysis of the project’s demand, value and costs. September 2006.
    Web Links
    • The Australian Government Information Management Office
    • e-Government & Information Management
    • ICT Business Case Guide
    • ICT investment framework
    • Project and program management resources
    • The Guide to ICT sourcing
    • The IT Governance Institute (ITGI) business case process
    • Business Case fitness for purpose checklist
    • UK OGC business case process
    • Risk Management
    • CMMI
    • CMMI Models
    • CMMI Acquisition
    • CMMI Development
  • Module 3 (PSLP Project Management)
    • Project Management Bodies
      • The Project Management Institute
      • The Australian Institute of Project Management
      • PRINCE2 - the APM Group
    • General Project Management Resources
      ProjectMinds Gantthead – the online community for IT project managers
  • Module 4 (Managing the outcome)
    • The Performance Management element of Free Management Library. Provides a good overview of Performance Management and a list of resources and related links
    • Wikipedia’s page on Performance Management. Draws important distinction between Performance Management and Performance Measurement. List of resources and further links included.
    • The Performance Management advice provided by the Australian Government Information Management Office. Brief, but focused on ICT.
    • A comprehensive introduction to Critical Success Factors and how to identify them. Prepared by RapidBI, an independent (apparently) group of business improvement specialists. Includes templates and guidance for creating your own CSFs.
    • A brief introduction to Key Performance Indicators by the RapidBI business improvement specialists.
    • Wikipedia’s page on Critical Success Factors. Not heavily developed, but good summary. List of resources included.
    • Wikipedia’s page on Key Performance Indicators. Not heavily developed, but good summary. Links to repositories of KPIs!
    • An online repository of Key Performance Indicators, although none on ICTs specifically.
    • Australian Government catalogue of performance indicators for ICT
    • An online repository of business-related dashboards that provide details of KPIs in a familiar fashion.
    • Wikipedia’s page on Information System Dashboards. Some useful links and ideas on how to present indicator information easily.
    • The IT Metrics and Productivity Institute that focuses on metrics for software development, but provides insights into broader ICT performance indicators.
    • Introduction to Benefits Realisation Management from a Project management Training group in the UK. Includes some links to further references.
    • The UK Office for Government Commerce’s (OGC’s) Benefits Management guide. Excellent overview of Benefits management from a consistently high-quality source of government management advice.
    • The UK OGC’s Summary of Benefits management for Senior Managers. Excellent short synopsis.
    • A Guideline to building Benefits Realisation Registers for ICT projects created by the NSW Government Chief Information Office in 2004.
    • An introduction to the Investment Logic Map concept used within the Victorian Government in Australia. Closely related to benefits realisation and specifically designed to accommodate cross-agency costs and benefits considerations.
    • The primary site for the Victorian Government’s Investment Management Standard; a best practice method for managing the investment and realisation of benefits.
    • The official website of the Information Technology Infrastructure Library. NB: the details of ITIL must be purchased; they are not available free-to-the public.
    • Wikipedia’s brief summation of the new version of ITIL
    • The ITIL Open Guide—a collaborative community ‘version’ of ITIL.
    • The IT Service Management Forum International – primary ‘professional’ body for ITIL practitioners. Closely aligned with the OGC in developing and promulgating ITIL.
    • The IT Metrics and Performance Management Institute’s resource page on IT Governance.
    • Wikipedia’s view on ICT Governance, which includes a long list of references and external links.
    • An Australian ‘Professional’ body that promotes value management. The link points to the organisation’s definitions of Value Management.
    • AusAID’s resource on Value Management for Sustainable Development. Points to other international links
    • Self-proclaimed as: “the premier international society devoted to the advancement and promotion of the value methodology”
  • Further Reading
    • Weill, P. and J.W. Ross (2004) IT governance: How Top Performers Manage IT Decision Rights for Superior Results, Watertown, MA: Harvard Business School Press.
    • Weill, P. and J.W. Ross (2005) “A Matrixed Approach to Designing IT Governance”, Sloan Management Review (46)2, pp. 26-34.